Shipping policy

At Trenz, we aim to provide you with the best shopping experience possible. Please review our Shipping Policy to understand how we handle shipping, delivery times, and related processes.

1. Shipping Rates & Methods 
1.1. Domestic Shipping:
We offer various shipping options for domestic orders. Shipping rates are calculated at checkout based on your location and the selected shipping method.

1.2. International Shipping:   
We ship worldwide. International shipping rates and delivery times will vary based on the destination and shipping method chosen at checkout. Please note that customers are responsible for any customs duties or taxes that may apply.

2. Processing Time 
2.1. All orders are processed within [1-3 business days]. Orders are not processed or shipped on weekends or holidays.  
2.2. If we experience a high volume of orders or if your order is delayed for any reason, we will notify you via email.

3. Estimated Delivery Times 
3.1. Standard Shipping: [3-7 business days].  
3.2. Expedited Shipping: [1-3 business days].  
3.3. International Shipping: [7-21 business days].  

Please note that these are estimated delivery times and do not include processing time.

4. Order Tracking 
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

5. Shipping Restrictions 
Certain products or shipping destinations may be subject to restrictions. If your order is affected by any restrictions, we will contact you to discuss your options.

6. Shipping Address 
6.1. Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders delivered to incorrect or outdated addresses provided by the customer.  
6.2. If you need to change your shipping address after placing an order, please contact us immediately at +923480033087. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.

7. Lost, Stolen, or Damaged Packages 
7.1. Trenz is not responsible for packages lost, stolen, or damaged during transit. If your package is lost or damaged, please contact the shipping carrier directly.  
7.2. If you believe your package was stolen, please contact us at +923480033087 so we can assist you in filing a claim with the carrier.

8. Customs, Duties, and Taxes 
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Trenz has no control over these charges and cannot predict their amount.

9. Contact Information 
If you have any questions or concerns regarding our Shipping Policy, please contact us at:

- Email:  trenzteam@gmail.com
- Phone: +923480033087
- Address: 8th Floor, Gulf Tower, Block 8 Clifton, Karachi, Pakistan